Shipping policy

Processing time

RDM-7 dispatch: 2 to 3 business days. When stock runs out, we keep taking orders and the wait becomes 3 weeks to ship.

3DRS dash housings are printed to order, so allow about two weeks plus shipping.

Other orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly extended. In this case, we will notify you by email.

Shipping rates and delivery estimates

Standard shipping within Australia is free over $150, otherwise there's a small fee. Express costs more than standard.

Shipping charges are calculated and displayed at checkout.

Estimated delivery times (after dispatch):

  • Australia: 2 to 7 business days
  • International: 7 to 21 business days (depending on destination)

Delivery times are estimates only and may vary due to carrier delays, weather conditions, or customs processing.

Link Engine Management products

Link ECUs, cables and accessories ship direct from Link Australia, separately from RDM items. If your order includes both, it arrives as more than one parcel, possibly with separate tracking.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking details. Tracking information may take up to 24 hours to become active.

International shipping and duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Shipping delays

RDM is not responsible for delays caused by:

  • Courier or postal service disruptions
  • Weather events
  • Customs clearance delays
  • Incorrect shipping details provided at checkout

Once an order has been handed to the carrier, delivery timeframes are outside our control. We will assist where possible.

Incorrect address

Please ensure your shipping address is correct at checkout.

RDM is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details provided by the customer. If an order is returned to us, additional shipping charges may apply to resend the order.

Lost or damaged items

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as you can at info@realtimedatamonitoring.com.au.

Please include:

  • Your order number
  • Photos of the damage (if applicable)

We will assess the issue and work with you to resolve it as quickly as possible.

Contact us

For any shipping-related questions, please contact us at info@realtimedatamonitoring.com.au.