Privacy policy

Last updated: 23 May 2026

RDM ("we", "us", "our") is an Australian business operating this online store. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

What personal information we collect

We may collect the following categories of personal information:

• Contact and identity details: name, billing and shipping address, phone number, email address
• Payment information: credit card or other payment details (processed by Shopify Payments and Stripe — we do not store full card numbers)
• Account information: if you create an account, your username, password, and preferences
• Transaction information: items you view, add to cart, purchase, return, or cancel
• Communications: any messages, support enquiries, or feedback you send us
• Device and usage information: IP address, browser type, device identifiers, pages visited, referring sites, and time spent on pages

How we collect personal information

• Directly from you: when you make a purchase, create an account, contact us, or sign up to our newsletter
• Automatically: through cookies, pixels, and similar tracking technologies when you visit our site
• From service providers: Shopify, Klaviyo, payment processors, and shipping carriers

How we use your personal information

• To process and fulfil your orders, including payment and shipping
• To communicate with you about your orders and provide customer support
• To send you marketing emails about products and promotions — only with your consent, and you can unsubscribe at any time
• To improve and personalise the Services and our products
• To detect, prevent and investigate fraud and security issues
• To comply with our legal obligations

Marketing emails and your consent

If you sign up for our newsletter or accept marketing communications during checkout, we will send you promotional emails through our marketing platform Klaviyo. Every marketing email includes an unsubscribe link. You can withdraw your consent at any time by clicking unsubscribe or emailing us.

Who we share personal information with

We share personal information with the following categories of service providers, who are bound by confidentiality and data protection obligations:

• Shopify Inc. — hosts our store, processes payments, and provides analytics
• Klaviyo, Inc. — sends our marketing emails and stores subscriber data
• Payment processors — Shopify Payments and Stripe handle payment data
• Shipping carriers — Australia Post and international carriers receive your name, address, and phone number to deliver your order
• Analytics providers — Google Analytics tracks site usage

We may also disclose personal information if required by law, court order, or to protect our rights, property, or safety.

Overseas disclosure

Some of our service providers (including Shopify, Klaviyo, and Google) store and process personal information outside Australia, including in the United States, Canada, and the European Union. By using our Services, you consent to this overseas transfer. We take reasonable steps to ensure recipients comply with the Australian Privacy Principles or equivalent protections.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyse traffic, and personalise marketing. You can disable cookies in your browser settings, but parts of the site may not work properly without them.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

How long we keep your information

We keep personal information for as long as needed to provide you with the Services, comply with legal obligations (including tax and consumer law record-keeping), resolve disputes, and enforce our agreements.

Your rights under Australian privacy law

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Unsubscribe from marketing communications at any time
• Request deletion of your personal information, subject to our legal record-keeping obligations
• Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, email us at info@realtimedatamonitoring.com.au. We will respond within 30 days.

Complaints

If you are not satisfied with our handling of your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Children's privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us and we will delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

Contact

Privacy questions or requests can be sent to:

RDM
2/244 Sturt Road
Marion SA 5043
Australia
Email: info@realtimedatamonitoring.com.au