Refund policy

Last updated: 2 October 2026

This policy applies to all purchases from Realtime Data Monitoring (RDM). Nothing in it limits or excludes your rights under the Australian Consumer Law.

30-day change-of-mind returns

If you change your mind, you can return an item within 30 days of delivery for a refund, less a 15% restocking fee, as long as:

  • it is unused, undamaged and has not been installed or wired in
  • it comes back complete, with all accessories and its original packaging
  • you include your order number or proof of purchase

Any item returned with missing accessories or packaging will incur extra charges to bring it back to a resaleable condition. These are deducted from your refund.

What cannot be returned for change of mind

  • Any item supplied in sealed packaging, such as screen protectors and connector kits, once the seal has been opened or tampered with
  • Link Engine Management products, including ECUs and cables, which are supplied by Link for each order
  • Anything made or ordered specially for you
  • Items that have been installed, wired, modified or used

This only applies to change of mind. If any of these items are faulty, you are covered by our Warranty and the Australian Consumer Law.

How to return an item

Email info@realtimedatamonitoring.com.au with your order number before sending anything. We will confirm the return and the address to send it to.

For change-of-mind returns you pay the return postage. Please use a service with tracking, insurance and proof of delivery. We are not responsible for change-of-mind returns lost in transit. The original shipping charge is not refunded.

Refunds

Once we receive and check your return, we refund the item price less the 15% restocking fee, and less any charges for missing accessories or packaging, to your original payment method. This is usually within 5 business days. Your bank may take a few more days to show it.

Faulty, damaged or wrong items

If your order arrives faulty, damaged in transit or is not what you ordered, or a fault develops later, email us as soon as you can after you notice it, with your order number, a description of the problem and photos or a short video. We will repair, replace or refund it in line with the Australian Consumer Law and our Warranty. No restocking fee applies, and we pay reasonable return postage. For a major failure you can choose a refund or a replacement.

If a Link ECU, cable or accessory you bought from us is faulty, contact us, not Link. We handle the claim with Link on your behalf.

Orders delivered to the European Union or United Kingdom

If your order is delivered to an address in the European Union or the United Kingdom, you have the right under the law there to cancel within 14 days of receiving it, without giving a reason. The item must come back unused and in its original packaging, and you pay the return postage. Email us to start a cancellation.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Realtime Data Monitoring (RDM)
2/244 Sturt Road
Marion SA 5043
Australia
Email: info@realtimedatamonitoring.com.au